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What are you looking for, sweety pie?
Delivery
We deliver worldwide! There's nowhere we can't reach! Shipping costs depend on the weight of your parcel and your destination.
- How much and how long does delivery take?
Next day delivery within Peninsula Malaysia with exceptions on weekends and public holidays. Sabah and Sarawak may take an extra day or two. Shipping in Malaysia is free of charge.
Shipping is also free to Singapore and Brunei.
However, for all other countries, we offer FREE DELIVERY for orders above RM100. Transit time 3-5 working days
- Has my order been shipped out yet?
Once your order has been processed and packed, we will email you a unique tracking code for you to keep tabs on the status of your parcel at all times. This tracking code is sent to your registered email address. Please check your Junk Mail in case it’s there!
Paid orders made before 3pm GMT +8 will be shipped out on the day itself. Orders made after that will be shipped the next day.
- Oops! The item I received is faulty!
We apologize profusely for this blunder and we hope it doesn’t deter you from making future purchases. We want you to have a good experience with us so if a faulty item is sent to you, please let us know immediately.
Take a photo of your item (the part that is faulty) and include a short description along with your order ID and send to mirahidayuhasnaremy@gmail.com, we will exchange your item for a new one. In the event your faulty item is out of stock, we will reimburse you in the form of store credit (POCKETBAC Rewards).
- I received an incorrect item.
Do let us know immediately via email at mirahidayuhasnaremy@gmail.com along with your order ID and we’ll get it sorted out for you.
- An item is missing from my order.
Oops! But not to worry! Send an email to mirahidayuhasnaremy@gmail.com with your order ID and we’ll have it shipped out to you ASAP!
- Which address should I ship my order to?
If you work, it would be advisable to ship to your office address because postal services like PosLaju operate between 8:30am to 8pm on weekdays and 8:30am to 5pm on Saturdays.
If no one is physically able to collect your parcel on delivery after two attempts, your parcel will either be held at the nearest PosLaju office to you or sent back to us.
Yes, you may, but you will need to call or email us at mirahidayuhasnaremy@gmail.com to set an appointment. After setting a time and date, we will let you know what our address is.
- If I choose Cash on Delivery, can I get my parcel on weekends and public holidays?
Yes, of course! Your orders will be processed every working day till Friday 3pm (excluding public holidays). Just email us at mirahidayuhasnaremy@gmail.com and specify the preferred time and date to receive your parcel any time of the year.
Orders
refer here!
- What do I do if there's a problem with my order?
We will be able to help you. Email us at mirahidayuhasnaremy@gmail.com
- Why was my order cancelled?
If you've made an order and haven't paid, you will be sent a payment reminder stating that if you don't make payment within 24 hours of the email being sent, your order will automatically be cancelled. You will need to make a new order should you want the items again.
- How do I add an item to my order after checking out?
You will need to make a separate order altogether.
Some items are restockable. Whenever we get a restock, So it’s good to check frequently.
- Can you let me know when an item has been restocked?
Unfortunately, we are unable to do so. Sorry! So it’s a good idea for you to check regularly.
- Will your pass my details to any other companies?
No, we will not pass your details on to other companies. Don’t worry! All information you provide us with is strictly confidential and will not be shared with any third parties.
- What is your online security policy?
We want to make sure you’re safe and secure when you’re shopping with us online.
Returns
- What is your returns policy?
Returns are accepted if returned within 30 days (for local and international orders) in exchange for store credit coupon. Only Pocketbac Hand sanitizer that are not use can be returned. Accessories, which is the pocketbac holders cannot be return. Exchanges are subject to availability.
For returns and exchanges, customers are advised to notify us first at mirahidayuhasnaremy@gmail.com by quoting the order number and product details. Sale items and items bought using discount coupons are final, non-returnable, non-exchangeable nor refundable. Shipping costs are borne by the customer and we are not liable until item reaches our office.
- How do I return something to you?
Contact us at mirahidayuhasnaremy@gmail.com, and we will assists you.
Frequently Asked Questions
We don’t have a physical store as we are an online-based company. Keep yourself hassle free as we deliver right to your door! No traffic!
